Customer Testimonials
Great, professional, and honest service. Could not ask for a better service advisor than Cory. He is courteous and truly listens to your concerns.
Kory Malcolm deserves 10 stars. He is always professional, courteous, knowledgeable. Give that man a RAISE.
Autobahn Jaguar always provides fast and easy service. Kory is great to work with and he cares about his customers.
Serviced and inspected in the time stated, price was lower than the estimate. Very happy!
Excellent Service. Quick. Fast. Fair. Definitely need to come back! Thanks again! Merry Christmas Autobahn!
Kory Malcolm is an amazing service rep. He is kind and understanding. As a single female it is always frightening to take your car in for service. I have been given false information at other dealers to have unnecessary repairs done. I know with Kory I receive honest service.
Autobahn Jaguar always provides fast and easy service. Kory is great to work with and he cares about his customers.
The service was prompt and thorough. Kory did an excellent job of communicating the service requirements for a 6 year service. Based on your service departments assessment of my FPace I should be driving it for another 6 years. Thank you.
Kory was very informative and personable. I would recommend Kory to anyone for service at this location.
Love Jaguar Autobahn and Kory is a delight, in the service department to work with.
Kory Malcolm is always professional and a pleasure to work with. Give that young man a raise!
Staff were courteous and knowledgeable. Service time was reasonable. Waiting area was stocked with drinks, snacks, TV, and was comfortable.
Outstanding service and support! I drive past Dallas from Tyler to get my F-Type service at Autobahn.
Great service and very friendly staff. Always have a great experience when I bring my car in.
Charged exactly what they said they would to service my vehicle, in a very timely fashion, and it was clean on delivery.
Excellent service and very professional and timely completion. Took less time than even the commitment.
They adjusted a window on my 2014 F-Type convertible that was not closing properly. They could have charged a lot of labor, but they said I didn't owe anything. This is why I have and continue to buy cars from Autobahn.
The service department has gotten better and better the last couple of years. More personable, upscale and the finished product has been better quality. Glad to see the same faces again and know it will be good service!
Adam made it real easy and the service was very fast. The car was nice and clean when we got it back too.
It's always a pleasure taking our vehicle into Autobahn Jaguar.Adam was very helpful and had a courtesy car ready. They completed my service quickly and we are very pleased.
Polite courteous service. Have been coming here for 11 years, very satisfied so far. Service work covered under Jaguar Elite Care service plan, included with vehicle purchase.
Wish all my customer experiences were as good as this one was....true to their word and my expectations.
Kory took great care of me, had the repair completed and the car returned quickly. Many thanks for a job well done!
Adam in the service department was excellent to work with. He knew exactly what I was bringing my F-Pace in for as soon as i got out of the car. Based on the written service report they did an excellent job of checking the car over to make sure it was long distance travel worthy.
Kory is exceptionally helpful, efficient, polite, cheerful, in fact everything that you would want from a dealership service department but don't normally get! I highly recommend this service department.
The staff is always friendly and supportive. I usually never have to wait before someone assists me and I appreciate that courtesy. The staff are anxious to assist me in getting my needs met and returning my car to me. I’ve been pleased with the customer service.
Easy to use. They arranged the tow truck and had my vehicle back to me within a couple of days running well and clean without problems.
The service is fast. The staff is courteous and knowledgeable of their product. Appreciate service recommendations. Access to loaner eliminates any possible disruption of my daily activities.
Appointments made and loaner car always ready when I arrive . Kory explains any needed repair very well. Think this was first repair needed and I was surprised at cost. My car has less than 30000 miles and this repair was unexpected. It was a failed part not due to abuse
keeping tradition of autobahn dealership, had good experiences with BMW land rover and now Jaguar courteous ,professional clean environment, punctual best part is getting reminders about service due , availability of loaners car and text messages when car is ready to be picked up
My car was acting up while driving. The professionals at Autobahn had a tow truck meet me at my house, kept me informed of the repairs, then. At the completion of my repairs, my car was cleaned and returned to me first thing in the morning. I never left my house. What a special dealer!
Service Autobahn Jaguar is always excellent. Cory makes the drop off and picking in the cast fast and easy. He keeps you updated and provides great customer service.
Kory & Adam always take great care of me & my F-Type...when I come in for routine maintenance once a year...no other issues in 5 years with this or my first F-Type.
Kory really did a tremendous job taken care of us and our vehicle. Thanks so much. He will be the reason we will stay with this dealership.
Adam greeted me with the info on maintenance I had requested. We finished the loaner car paperwork at his desk and he gave me the info I needed for my maintenance dates. I so appreciated the loaner being picked up at my house and my car delivered. So impressed with the friendly service.
Great service and personnel. Fourteen years with no complaints. I'm glad to be a customer of Autobahn Jaguar, and look forward to another great experience next year at service time.
My name is Kathy Gaynor and the 2014 Jaguar XJ is my vehicle is mine. I brought it in fora battery check. Great service!thanks
Service met my expectations. Service Advisor Kory could not have been more pleasant to work with. Look forward to future interactions with the Jaguar service team.
Cory and the Service Department did an outstanding job fixing my car in 24 hours even with needing to order a part. This enabled me to drive to Baton Rouge for my mother’s 92nd birthday party. The quick turnaround was very much appreciated.
Great experience with Autobahn, as always. Timely, courteous, and professional. Adam in the service dept did an exceptional job explaining all the features of my car.
The service experience was awesome at AutoBahn Fort Worth...thanks everyone we really enjoyed the ease of drop off, pick up and check out at your location.
Their service is always excellent and quick. Working with the Autobahn Service Department is very easy and they are pleasant to deal with when bringing a car for service.
The Service experience at AutoBahn Fort Worth was AWESOME! The annual service was performed as expected and all of my concerns were addressed one by one. No complaints whatsoever, just praise for providing me with absolute Professional service. Thanks Autobahn for making my experience pleasurable.
Outstanding. Was so happy with everything that he did. He makes it easy to get anything done and in a hurry as well. Bravo to all
I’m always impressed at the efficiency of Kory and the team in service. I kept abreast of the status which is the best ever!
The service advisor, waiting area and service is as luxurious as the cars! I will definitely recommend the dealership to my friends. I’ll keep coming back because I trust you! I know luxury cost even that was handled courteously by my service advisor to help me be financially prepared.
Consistent over the years of doing business with them, we have purchased multiple jaguars with satisfaction. Our next purchase will be a jaguar from autobahn
Just purchased my second Jaguar. Great team for both sales and support. Travis was not the typical car salesman. I was very comfortable with both deals he put together for me. Cody and his group resolved the service needs and few warranty items.
I love the Jaquar service department in Ft. Worth! I live in Dallas; however I’ve had a few very bad experiences with their service department as they do not fix the problem and usually create a new problem. The Jaquar dealership in ft. Worth is so much better. They drive to Dallas to pick up my car and give me a Jaquar loaner car. Corey is my service advisor and he has always provided excellent service. Corey keeps me updated about my car and the progress. Corey is very to get in contact with...I highly recommend them for ... Read More DealerRater - Feb 1, 2020
I worked with Chris Howard on buying my new car. He was very professional and got back to me quickly. I really enjoyed working with him and the whole dealership. I look forward to buying more cars from Autobahn. It was by far my best experience yet. From the test drive to the finance paperwork. I am tired of the days that you are stuck at the dealership for hours during the sales process. It was so easy! I was in and out, made my decision and the the finance paperwork was done. I came into sign and left with ... Read More DealerRater - Jan 29, 2020
Very professional and strong customer service ethics. I trust their evaluation of my automobile needs. Great dealer! All the issues were fixed on my F-Pace.
This service was probably the quickest and easiest service experience I have ever had from any brand or dealership. Dropping the car off, I was in my loaner vehicle within 10 minutes and every point of service was discussed and confirmed. Picking the car up was even quicker with every item sorted. No hassles, no worries, just top notch service. Autobahn is by far the best Jaguar dealership in DFW.
Adam and Mr Malcom are always excellent. They provided excellent customer service. I would also like to thank the people in the back for the unseen work that they do.
Excellent hours and competent and friendly service. Work done promptly and in a professional manner. The auto repair service was completed at the time promised and the car was clean and washed.
Chris And Travis are a salesman duo and both are fantastic. Our most pleasurable car buying experience ever!! Highly recommend this dealership if your looking for a new car!
Although they were booked solid, they helped with a new battery and got me back on the road. I won't go any where else for service.
Kory was great. He answered all my questions without hesitation....he knows his cars. The knowledge that the service department will do a superior job to keep my beautiful car performing at its best is a great comfort. Having done business with Autobahn Jaguar for 15 years is a definite 10 gold star rating for a wonderful experience with Jaguar product and service. Thank you all for your dedication.
Great Experience. Professional and courteous. Terrance San Juan was my sales person. Very knowledgeable. We purchased the new 2020 FPace SVR.... Wow, does it deliver. Driving is fun again, and Autobahn has earned my business with their great products and sales team.
I just leased a 2019 F pace and Terrance San Juan helped me. He answered my emails right away and we communicated for a few weeks before I came in to the showroom. He was wonderful to work with and I would highly recommend him!
Service department staff is very friendly and knowledgeable. I have two Jaguars that I service at Autobahn, and I'm always able to schedule service in a timely manner, and a loaner is always available. The staff promptly responds to my email inquiries and is quick to return phone calls. Every service is completed within the advertised time, is done right the first time, and the car is always returned very clean (inside and out).
Kory and the team were very responsive as always. All my issues were addressed within the time frame promised. I would not have my Jaguar serviced any place else!
Travis Downs and the entire Autobahn team were very professional and down to earth, very easy to work with. Travis was responsive in answering questions during the entire sales process. The best Jaguar dealership in Texas!
Had my yearly service and checked on the engine check light.. Loved the service and the ease of getting a loaner. Would recommend to everyone.
Had my yearly service for my Jaguar and the service was great as usual. I like the fact they give me a loaner car because my service usually takes longer. I can go about my usual business and still have my car serviced.
Thanks to the staff at Autubahn for excellent, professional, and courteous service. Have been using this company for a long time. KUDOS TO KORY for his professional services. Would recommend this dealership to anyone. BIG THANKS!
Terrance was a wonderful person to work with. We found the Jaguar F-Pace online and began to negotiate a deal. Terrance was professional and extremely diligent as we reached an agreement. Every aspect of the vehicle purchase was communicated by phone or email, within a week. Once we arrived to take delivery of the vehicle, every item we had agreed upon was completed and ready to go. The papers were ready to be signed. The group was so helpful and gracious once we arrived. They explained features included in the F-Pace and how to make the best of these functions. ... Read More DealerRater - Apr 14, 2019
Top notch service from this DEALER, both in service and sales. Service Center and Sales has personalized hard working people do what you ask and are very fair and accommodate you like a King or Queen. Offered loaner for all service appointment. Further, When I leased my new XE, it was perfectly ready to go warmed up when I got there and I was financed all paper signed and in the new car in 20 minutes.
I'll definitely lease or by my next Jag from them which is just around the corner.
Do not waste your time with any other ... Read More DealerRater - Apr 8, 2019
Extremely friendly and accommodating, could not have been a better experience. Minimal time checking in, brand new loan car and the car was ready and washed when promised
Have dealt with Kory many times over the years and he is EXCELLENT....give that guy a raise! He's so professional, knowlegable, patient, kind, and courteous. He got me in and out on short notice...(so I give credit to the technicians too...whose names I don't know unfortunately)....and is a real asset to your Autobahn Jaguar Service Dept.
Kory was very attentive and professional. I even got my car washed and vacuumed, that was a plus! Service was done in a timely manner.
CSR Adams was courteous and professional. Car was ready when promised plus washed and cleaned like new. I've never used anyone else for service on my 2010 Jag XK convertible.
So appreviated the sales rep, Adam and his timely assessment of the maintenance needed. Garret drove me back home and was pleasant company. Returned to lease a car and was pleased it was a seamless process with Terrance. I own other jags and am always impressed with the cars and the personnel that keep everything humming.
From the moment I emailed Travis to see if the car remained available to driving off the lot in my new Jaguar F-Type, this was an excellent experience. Travis is extremely knowledgeable about the car and he was able to walk me through every detail, nuance and option available. I highly recommend Travis and Autobahn Jaguar.
I purchased this car online and flew from Houston to Ft Worth to pick it up. Everything and everyone were waiting for me and I was in and out in less than an hour with a great Jaguar at a great price. Best buying experience I ever had with a dealer and even with the travel, was more convenient than any in the Houston area IMO. Thanks! Jason Newton
Dear Service,
Thank you for being so kind and accommodating. When I drove to Fort Worth for service after being told it would be 6 weeks to get a loaner from the Jaguar dealership here in Austin I knew I would have great service from Autobahn but did not expect the generosity I received. I expressed a valid real concern about my windshield and the dangers caused by the solar lines when combated with headlights, stop lights, for that matter any lights while driving at night. You combine a dangerous situation with rain, one can become literally blinded while driving. I ... Read More DealerRater - Dec 13, 2018
I just took advantage of Jaguar's 3 month pull-ahead program on leases. I turned in my 2016 F-Type that I leased from Autobahn 3 years ago and leased a 2019 F-Type that I custom ordered a couple of months ago to arrive during the December incentives. Ronnie Dempsey and Travis Downs took great car of me throughout the process and I couldn't be happier with the deal or the personal service I got. This is a family-owned dealership and Autobahn does treat you like you're part of the family.
My F-Type is very special to me and so is the treatment I get when I have it serviced at Autobahn. Their service after the sale is first rate--just like their buying/leasing experience.
It was an easy car buying experience. Everyone was professional, courteous and knowledgeable. My salesman, Travis was great. I would definitely buy a car from Autobahn again.
I took my car to be serviced for transmission to be flushed and a oil leak. After I came to get my car back there was scratch damage along the entire right side of my car and although they signed a responsibility form, they are giving me a very hard time about paying for responsibility. The Head manager at this place told me to have my lawyer to call him. I would not recommend anyone to go there. I emailed them a estimate from Jaguar Pereti but I'm still having problems getting paid for the damages. I even tried ... Read More DealerRater - Oct 15, 2018
Great buying experience great service great delivery show room sales staff very good Fair price definitely recommend it came from Plano to buy this Jaguar
Courteous, professional, pleasant, and concerned. Handled the recall, the maintenance, and a couple of minor issues smoothly and to successful completion. Everyone I talked to was great!
The salesman are helpful but not pushy. They are very knowledgeable about the Jaguar product. When I called back both sal men got right back to me. The closing was very simple and painless.
Took my XF in for its 2 year annual service. I waited in the service lounge while they performed the service. After the service I went to leave and the car would not recognize the key fob. It was getting late so Matt arranged for a loaner vehicle while they investigated the problem. The next morning I brought back my wife's fob for them to reprogram. They let me keep the loaner to use while they reprogrammed the fobs. When they completed the reprogramming they contacted me and I picked up my car.
Took my 2014 XK in for her scheduled service this past Tuesday. Not only was I drive home, but also picked back up which was very convenient. When i arrived, i found my girl freshly washed and waiting. Great service and exactly what one would expect from a Jaguar dealership. In a word, Quality.
I called when I saw the car my wife wanted on the website and talked to Travis. He was very friendly and knowledgeable. We drove in from out of town to pick it up and he had it waiting with some of the paperwork done already. He spent plenty of time explaining the car to us even though it was closing time on a Friday night.
They were extremely helpful and offered a full customer service experience. I would highly chose this dealership for luxury shopping. It is hands down better than the other luxuries except for Land Rover which mirrrors them.
I have had very positive experiences at autobahn. Everyone is always helpful and pleasant to deal with. The service and/or repairs are done in a timely manner and the car wash is very much appreciated.
Travis did a good job for us. We were able to work out most of the details before visiting the dealership, and that saved burning an entire day there.
Smooth process from the time we walked in to the time we drove off in my daughter’s new Jag. Terrance came through and did what he said he would do.
I have been dealing with this dealership for about 15 years, They are very honest and they will find you the car that you want. I would highly recommend this dealership.
Autobahn Jaguar performed a yearly service on my FType, and balanced my tires. They completed the service in a timely manner, as advertised (which was important since I waited for the services). I noticed an immediate improvement in the handling due to their tire balancing.
Terrance and Autobahn were extremely easy to deal with on my purchase of a new F Type. I tell my employees all the time, we need to be easy to do business with or customers will go elsewhere, Autobahn is a good example of easy to do business with.
When I arrived at my appointment time, Cody greeted me promptly and proceeded to review the impending service report, explaining each scheduled item and the cost. I had arranged to receive a rental car which was delivered in a timely manner, it was a brand new Volvo SUV. Cody called me in a few hours to let me know the service was completed but two additional maintenance issues were discovered. He gave me a description and cost of each items and I agreed to the service. I returned to the service department at the appointed time and my car was ... Read More DealerRater - Jun 14, 2018
I brought my Jag is for regular maintenance. They complete quickly and perform other item on service bulletins. Dropping off and picking up the car was very quick. Thank you for the great service
We were greeted as if we had been customers forever although it was the 1st time we visited the dealership.
Terrence listened for what we wanted and provided the automobiles that matched our wants.
With a little back and forth we came to an agreement with in a week. Terrance also followed up with us throughout the time and after I wrote the check and drove off he helped me setup my in control app.
We came to autobahn because the website indicated the best value for what we wanted was there but we also received great service. Although we ... Read More DealerRater - Jun 1, 2018
I thought I had a gasoline leak and I panicked. The tech's couldn't find one so I felt reassured that everything was all right.
Everything that was done was clearly explained. I insist on knowing cost in advance of service. My services attendant was knowledgeable and able to provide cost for approval before service. Service was accomplished in a timely manner. Vehicle was presented in good condition and clean. Loaner provided upon request, needed and appreciated!
Had a problem with the ashtray in a 2007 X-Type, where the lid spring had broke. Ordered the parts thru Parts (Joe and Clarence) and had the ashtray installed by Kevin. It was lunch time, so Zig let my wife and I use a loaner. Great Job guys! And, the ashtray works great. Even washed and cleaned the vehicle.
Our XF was a demo. When we bought it it only had 2900 miles on it. My assumption was that its first service should be at 10,000 miles. I called with a service question and spoke to Matt. During our conversation I discovered that the car had already passed its one year service date. It should have had its first service in September, the month after we bought it. Matt arranged for me to bring it in for that the service and now we are back on track and I know when the second year service is due.
Been taking my Jaguar XKR in for service since I've had the car and always a pleasure coming in and taking my Jag home. Rental cars are exceptional and easy in easy out.